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FAQ

  • Can I cancel my order?
    Yes, you can cancel your order before it has been shipped. Please contact me as soon as possible to request a cancellation.
  • How do l contact you?
    You may reach me by email or by phone. In the Contact page you will find all my contact details.
  • Are my details safe?
    Yes. Cane Guru guarantees that your details are 100% safe. For more information please read my Privacy Policy.
  • What payment methods do you accept?
    The following methods of payment are accepted through Stripe: Visa, Mastercard, Amex, ChinaUnionPay, JCB, Diners, CartesBancaries, Discover, Visa Electron & Maestro.
  • How is sales tax calculated?
    All our prices include 30% Vat (Swedish Vat). According to the law, for countries outside the European Union, VAT will not be charged. We show prices including VAT. However, if you write your country (a country outside the European Union) on the checkout page, you will see prices without VAT.
  • How long does it take to receive my order?
    Processing your order takes between 3-5 working days. Once sent, shipments should take 7-15 business days to reach nearby European countries and 10-30 business days to European countries further away from Sweden or outside of Europe. Please note that I cannot guarantee any delivery time. There may be delays and/or customs charges. To read more, please navigate to the page Shipping & Return.
  • What are the shipping costs?
    I offer free standard shipping on all orders. To read more, please navigate to the page Shipping & Return.
  • What is your Return Policy?
    All sales are final and no refund will be issued.
  • What is Arundo donax?
    Arundo donax is a tall perennial grass species that is native to the Mediterranean region but is now found throughout the world. It is commonly known as giant cane or Spanish reed.
  • What are Arundo donax canes used for?
    Arundo donax canes are highly valued for their strength, durability, and flexibility, and they are commonly used for a wide range of purposes, such as making musical instruments, fishing poles, thatching roofs, and as walking sticks. I specialize in the musical instrument part of things.
  • How do I know what size Arundo donax cane to order?
    I provide detailed measurements and descriptions of each Arundo donax cane on my website to help you choose the right size. If you have any questions or concerns, please contact me for assistance.
  • Can I order Arundo donax canes online?
    Yes, you can order Arundo donax canes online from my store. Simply browse my selection of canes, choose the one you like, and proceed to checkout.
  • Are Arundo donax canes environmentally friendly?
    Yes, Arundo donax canes are environmentally friendly because they are a renewable resource and do not contribute to deforestation. They also have a relatively low carbon footprint compared to other materials, as they require minimal processing.
  • Can Arundo donax canes be customized?
    Yes, Arundo donax canes can be customized to meet your specific needs and preferences. This includes adding decorative touches, such as carvings or engravings, or adjusting the length or thickness of the cane to better suit your needs. Worthy of noting is that I don't offer these services here on caneguru.com, I simply deliver the canes.
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